New technologies in delivery


Step 1 Select a dimension of ex/inclusion Open

Selected: Multidimensional

Exclusion and inequality operate along social, civic, political, cultural and economic axes. These dimensions form a self-reinforcing circle. They serve, in essence, as triggers and/or transmission channels. Deprivation in one of them often results in precariousness and marginalization in the rest.


For example, the circle could be set in motion by exclusion from education, including life-long learning, and result in unemployment and overall underperformance in the economic dimension. This factor could, in return, feed into further social service deprivation in terms of health care and/or social protection, reduced participation in political and civic life, and hampered involvement in cultural affairs. 


Such multi-dimensionality and progressivity make inclusion a critical lens for policy design and delivery. They translate into four inclusive policy markers.

Step 2 Select an Inclusive Policy Marker Open

Selected: Public sector innovation

Exclusion and inequalities are wicked policy problems – i.e., they are complex and resistant to clear, tested and agreed solutions. A higher degree of policy innovation is required in the quest for new and more effective responses. Three key points are to be considered in this regard.

Step 3 Select a Policy Design Consideration

Selected: New technologies in delivery

New technologies can be equally leveraged for effective delivery and/or improved uptake of services.  Their value lies in considerably boosting buy-in by relevant parties, responsiveness, timeliness and scale of service coverage, particularly in rural and remote areas. An example, producing encouraging results across the aforementioned parameters, is the trend to turn the rapidly increasing number of people possessing mobile phones and improved network coverage into the new mechanisms of m-health and e-health - i.e., health services and information delivered or enhanced through the Internet, mobile and other related technologies. 


Explore concrete examples of the map.