Innovation with user communities


Step 1 Select a dimension of ex/inclusion Open

Selected: Multidimensional

Exclusion and inequality operate along social, civic, political, cultural and economic axes. These dimensions form a self-reinforcing circle. They serve, in essence, as triggers and/or transmission channels. Deprivation in one of them often results in precariousness and marginalization in the rest.


For example, the circle could be set in motion by exclusion from education, including life-long learning, and result in unemployment and overall underperformance in the economic dimension. This factor could, in return, feed into further social service deprivation in terms of health care and/or social protection, reduced participation in political and civic life, and hampered involvement in cultural affairs. 


Such multi-dimensionality and progressivity make inclusion a critical lens for policy design and delivery. They translate into four inclusive policy markers.

Step 2 Select an Inclusive Policy Marker Open

Selected: Public sector innovation

Exclusion and inequalities are wicked policy problems – i.e., they are complex and resistant to clear, tested and agreed solutions. A higher degree of policy innovation is required in the quest for new and more effective responses. Three key points are to be considered in this regard.

Step 3 Select a Policy Design Consideration

Selected: Innovation with user communities

In this process of co-innovation, of particular relevance are the involvement of, and the innovative ideas coming from, the intended policy beneficiary and actual user communities. Data shows that a considerable share of innovations originates at that level. New technologies are still to be fully explored in this regard. Stakeholder communities, especially the harder-to-reach user groups, can sometimes be approached through the internet and technology-based tools and applications, thus supplying governments with complementary sources of policy-relevant data and enabling evidence-based inclusive policies.


Explore concrete examples of the map.