Muyao is an interdisciplinary researcher and designer who specializes in facilitating multidisciplinary collaboration and inclusive engagement to drive meaningful and impactful change in service ecosystems. She is studying for her doctorate at the Royal College of Art, London, exploring how design can promote inclusive policy innovation in China. As such she works closely with government officials, academics and practitioners to advance the awareness, knowledge and practice of more ‘thoughtful’ policy making. She is a lecturer in Service Design at the Chongqing Jiaotong University in China.