Building peace in the minds of men and women

UNESCO-Pearson Initiative for Literacy


© PEARSON/Sudipto Das

Landscape review

As part of the UNESCO-Pearson Initiative for Literacy: Improved Livelihoods in a Digital World, a landscape review was undertaken to uncover how technology solutions are designed to be more inclusive and usable for all people, including those with low skills and low literacies. In particular, digital solutions in the health, agriculture, government, displaced populations and environment sectors were focused on to better understand the links between technology, skills and the enhancement of people’s livelihoods, work and social participation.

A wide literature base, as well as 32 projects from around the world, were reviewed to answer the following questions:

  • What are the main barriers to digital inclusion and the broad design approaches to better include users who are low-skilled and low-literate?
  • From the reviewed projects, in what ways have digital solutions been specifically designed, developed, used and implemented for low-skilled and low-literate users?
  • Collectively considering the reviewed projects, what emergent themes, lingering barriers and opportunities can be distilled?

The resulting report Digital Inclusion for Low-skilled and Low-literate People offers an insight into the intersection of digital solutions, livelihoods and people with low-skills and low-literacy levels, and contributes to the understanding of how to design, develop and implement more inclusive digital solutions.

Some of the projects that were reviewed have been the subject of in-depth case studies.