The UNESCO-Pearson Initiative for Literacy is launching its third and last batch in the case study series at Mobile Learning Week, UNESCO’s flagship ICT in Education event happening in Paris on the 26-30 March 2018.
The case studies illustrate how inclusive digital solutions can help people with low skills and low literacy levels use technology in a way that supports skills development and, ultimately, advances their livelihoods.
By highlighting how they were designed in collaboration with the users, which skills were needed to effectively use the solutions, and how big the demand has been, the lessons and recommendations will serve to inspire and provide guidelines for the development of other inclusive digital solutions.
The third and last batch of four case studies provide examples of digital solutions in such different areas as the environment, farmer training, access to information for refugees and migrants and government services.
MOPA by UX Information Technologies and the Maputo Municipal Council from Mozambique, is an example of how a user-centred design approach and the inclusion of different stakeholder groups can empower citizens and strengthen the accountability for public service delivery. Through a participatory digital reporting and monitoring platform, citizens are encouraged to report waste issues and monitor the public waste management service in the Maputo municipality.
Hello Hope / Merhaba Umut service by Turkcell, supports Syrian refugees in Turkey through an application with real-time translation, language learning and information on essential services. Thanks to a user-centred design approach and the adaptive nature of the application that has an integrated feedback service for users, Hello Hope has managed to effectively respond to the needs of a refugee population by offering relevant livelihoods’ and educational support through a user-friendly interface.
The Farmer Training App by The Rainforest Alliance from Guatemala, shows an example of how to use digital technologies to increase farmer knowledge, connect farmers into peer-sharing networks and promote sustainable agricultural practices. This promotes sustainable farming methods and advances the food supply chain network by improving the communication and information exchange through a user-friendly digital platform. Low-literate users can track and share their farming practices and access training modules offline to better prepare for climate change.
The ABALOBI App by ABALOBI ICT4FISHERIES from South Africa is a mobile-based solution for sustainable small-scale fisheries operations, used by fishermen to sustainably manage their operations. Thanks to an integrated system for collecting information from fisheries, the application is also a management tool for the government. The complexity of the service is translated into a user-friendly platform, which can even be used by low-skilled and low-literate users.
Next step: designing digital solutions for the next billion
During Mobile Learning Week (MLW), Steven Vosloo from UNESCO and Jennifer Young from Pearson will be presenting key findings from the case studies at the Initiative’s interactive workshop: ‘Designing Digital Solutions for the Next Billion’. Based on the presentation, the workshop will give the floor to participants for feedback and suggestions for inclusion in the final guidelines for inclusive digital solutions.
The workshop is open to all participants and especially targeted at practitioners and researchers in the field of inclusive digital solutions.
‘Designing Digital Solutions for the next billion’
26 March 2018, 16:30 PM (duration: 1 hour 30 min)
at UNESCO Headquarters in Paris, room VIII
The collaboration between UNESCO and Pearson is part of the Project Literacy movement. Project Literacy brings together a diverse and global cross-section of people and organizations to help unlock the potential of individuals, families and communities everywhere with the vision that by 2030, no child will be born at risk of poor literacy.
- Visit the UNESCO-Pearson Initiative for Literacy: Improved Livelihoods in a Digital World page for more information about the project or download the 14 case studies.
- See the full programme for Mobile Learning Week.
- Read more about UNESCO and literacy.