Focus area
Purpose
Source
Type
Publications
Cultural Competency 2010 Measures and Implementation Strategies

In 2009, the National Quality Forum endorsed a framework for measuring and reporting the delivery of culturally competent care and a set of 45 preferred practices for cultural competency. An expert panel was later convened to provide expertise and strategic direction for measurement of the National Quality Forum-endorsed preferred practices. This report presents the recommendations and findings of that panel, which evaluated the cultural competency practices and focuses on broad issues related to the development of the survey measure measurement gaps, and strategies for implementing the practices.

Publications
Articles and Lesson Plans for Culturally Responsive Instruction (2011)

A series of articles, lesson plans and videos on how to teach whilst celebrating and nurturing cultural diversirty and the students' individual cultural heritage. 

Publications
Establishing collaborative initiatives between mental health and primary care services for ethnocultural populations

This toolkit is a guide for providers wishing to establish or enhance the mental health services they provide through collaboration. Eight population‐specific toolkits, entitled Establishing collaborative initiatives between
mental health and primary care services, are designed to be used in conjunction with the
general toolkit.  They offer tips on adapting the general toolkit for Aboriginal Peoples, children and adolescents, ethnocultural populations, rural and isolated populations,
seniors, individuals with serious mental illness, individuals with substance use disorders
and urban marginalized populations.   

Media
The Context of CLAS in Mental Health

This presentation explores strategies for understanding clients' and communities' cultural and linguistic needs, and how to adapt mental health services to fit those needs. It discusses the National CLAS Standards as a framework for improving the quality of mental health services.

Projects and Programmes
Multiculturalism in the Classroom

Today's classroom is more diverse than ever before. We've compiled tips from veteran teachers, advice from ESL specialists, books and stories from around the world, and lesson plans that encourage students to share their cultures with the rest of the class.

Publications
Cultural competence in mental health care: a review of model evaluations

Cultural competency is now a core requirement for mental health professionals working with culturally diverse patient groups. Cultural competency training may improve the quality of mental health care for ethnic groups. A systematic review that included evaluated models of professional education or service delivery.

Media
5-Minute Film Festival: Talking About Race and Stereotypes

A guide about starting dialogue and conversations about race in the class room. 

Projects and Programmes
A Physician's Practical Guide to Culturally Competent Care

A guide and a series of slides to advise physicians on how to provide medical which is culturally aware. 

Publications
Cultural Competency and Safety: A Guide for Health Care Administrators, Providers and Educators

This document provides a background on the origins of cultural competency and cultural safety, highlighting two international experiences as examples. The guide explains the need for culturally competent and safe care, identifies the stakeholders in this process, and outlines ways we can evaluate health care programs and policies to ensure that they are culturally safe. We also look at culturally safe environments in education. Finally, we examine how culturally safe environments in health care and education are applied to First Nations, Inuit and MĂ©tis.

Projects and Programmes
Getting the word out: Effective health outreach to cultural communities

Getting the Word Out is a guide to effective outreach for health organizations. In particular, this guide is intended for patient support organizations that would like to make their information, referral, support and advocacy services more accessible to people from a variety of cultural communities.