Citizen engagement

A game changer for development


This World Bank Group Open Learning Campus course in social science explores citizen engagement and the role citizens can play in actively shaping public policy. The course provides cutting edge research and theories related to citizen engagement, and examples of ways citizens and governments are working together in new ways to improve their societies.


This course was developed in partnership with many individuals and organizations, such as top experts from a wide range of fields and countries, and four leading institutions – the London School of Economics, Overseas Development Institute, Participedia and CIVICUS – who have taken leading roles in the development of each week’s content.


The course covers the following elements:

  • What citizen engagement is and why it matters
  • The role that citizens can play in actively shaping public policy
  • How engaging citizens can improve public service delivery
  • The impact of recent innovations in information and communications technology


Access the course


The Open Learning Campus is the World Bank Group's single destination to accelerate development solutions through learning, where anyone can access real-time, world-class development content. It is designed to be a leading, influential space to integrate development learning and knowledge exchange for World Bank Group clients, partners, staff and the general public.