Building peace in the minds of men and women

Internet Governance Glossary


5.7 Capacity building

Policy measures to manage transformations and change concerning all aspects of the Internet and the information society by individuals, organizations and society at large with the aim to reach their own goals over time in a sustainable way.


The need for capacity building in the field of Internet governance and policy was recognised as one of the priorities for the WSIS Tunis Agenda for the Information Society. Capacity building may comprise:

  • human resource development (i.e. the process of equipping individuals with the understanding, skills and access to information, knowledge and training that enables them to perform effectively),
  • organizational development (i.e. the elaboration of management structures, processes and procedures, not only within organizations but also within the management of relationships between the different stakeholders: public, private and community),
  • institutional and legal framework development (making legal and regulatory changes to enable organizations, institutions and agencies at all levels and in all sectors to enhance their capacities).