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Internet Governance Glossary


2.17 Internet service provider / ISP

Organization which provides Internet access to organizations and/or individuals and is interconnected to other ISPs by high-speed transmission lines supplied by Internet backbone providers (IBP).


Internet service providers’ services may include web hosting, email, VoIP (voice over IP), and support for many other applications. In order to guarantee quality of service (QoS), ISPs are using various broadband management techniques prioritizing certain traffic.